Logistics
Orders & delivery
How fast we dispatch KSolar products across Kenya and how to track them.
Engineering
Installations & sizing
What to expect for site visits, backup runtime calculations, and permits.
Care
Payments & support
MPesa, invoicing, warranties, and how to reach a human agent quickly.
FAQs
Quick answers across KSolar, Consult, and Green AI.
How do I choose the right solar product for my needs? ⌄
It depends on what you want to power, backup hours needed, and your budget. Tell us your needs and we’ll recommend the best option.
How long does delivery take? ⌄
Delivery usually takes 1–3 working days within Kenya. Same-day delivery may be available in major towns.
Do your solar products come with a warranty? ⌄
Yes. Most products come with a 6–24 month warranty depending on the brand and product type.
Can I pay on delivery? ⌄
Yes, Pay on Delivery is available for selected products and locations. Some items require payment before dispatch.
Do you offer installation services? ⌄
Yes. We can recommend trusted installers or arrange installation depending on your location.
Do solar lights work during cloudy days? ⌄
Yes. Solar lights work during cloudy days, although charging may be slower.
How long do solar batteries last? ⌄
On average, solar batteries last between 2–5 years depending on usage and care.
Can solar power run a TV or fridge? ⌄
Yes. We have systems capable of powering TVs, fridges, and other household appliances.
What happens if my solar product develops a problem? ⌄
Contact us immediately. If under warranty, we will assist with repair or replacement.
How do I contact KSolar? ⌄
You can chat with us here, message us on WhatsApp, or call our sales line.