SG

Privacy Policy

Last updated: 2025

Svante Green (“we”, “us”, “our”) values the privacy of every customer, partner, and visitor who interacts with our digital platforms, including svante-green.com, WhatsApp, web chat, and in-person engagements. This policy explains how we collect, use, share, and safeguard your personal information in line with the Kenya Data Protection Act, 2019 and globally recognized privacy frameworks such as the EU General Data Protection Regulation (GDPR).

1. Scope & Data Controller

This policy applies to all products, services, and touchpoints operated by Svante Green. Svante Green is the data controller responsible for determining the purposes and means of processing your personal data.

2. Information We Collect

  • Identity & Contact: Names, phone numbers, email addresses, delivery addresses, alternate contacts.
  • Transactional: Purchase history, quotations, invoices, payment confirmations, delivery notes.
  • Communications: Chat transcripts, WhatsApp history, call notes, support tickets, survey responses.
  • Usage & Device: Browser type, cookies, device identifiers, location data (when consented) used to improve service delivery.
  • Marketing Preferences: Opt-in/opt-out status for newsletters, product updates, and promotional campaigns.

3. How We Use Your Information

  • Responding to enquiries, designing proposals, and delivering products or services you request.
  • Processing payments, fulfilling orders, and keeping records required by law.
  • Personalising support, training our AI assistant, and improving customer experience.
  • Sending service updates, warranty information, and (with consent) marketing communications.
  • Complying with regulatory obligations, resolving disputes, detecting fraud, or enforcing agreements.

Our legal bases include contractual necessity, compliance with legal obligations, legitimate interests (such as customer support, analytics, and network security), and consent where required (e.g., marketing or data sharing).

4. Cookies & Tracking Technologies

We use cookies, local storage, and similar tools to remember chat sessions, keep users logged in, and measure website usage. Non-essential cookies are only activated after you provide explicit consent. You can adjust your browser settings to refuse cookies; however, some site features may then become unavailable.

5. Sharing of Personal Data

We do not sell customer data. We only share personal information with:

  • Service providers (e.g., payment processors, logistics partners, cloud hosts) bound by confidentiality agreements.
  • Professional advisors (legal, financial, compliance) where necessary.
  • Regulators and law enforcement when required by law.
  • Affiliated entities or successors in the event of a merger, acquisition, or asset transfer.

International transfers are protected through contractual clauses or other lawful safeguards to ensure your rights travel with your data.

6. Data Retention & Security

We retain personal data only for as long as necessary to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and physical safeguards (including encryption-at-rest, access controls, and audit logging) to protect your data from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Under the Kenya Data Protection Act and international privacy laws, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion or anonymization when data is no longer needed or consent is withdrawn.
  • Request restriction or object to certain processing activities.
  • Request data portability in a structured, commonly used format.
  • Withdraw consent at any time for processing based on consent (e.g., marketing).

To exercise these rights, please contact us using the details below. We aim to respond within the statutory timeframes.

8. Children

Our services are intended for individuals aged 18 and above. If we become aware that personal data has been collected from a child without proper guardian consent, we will delete it promptly.

9. Updates to this Policy

We may update this policy to reflect changes in technology, regulations, or our operations. Significant updates will be announced on our website or via email. The “last updated” date at the top indicates when the latest changes took effect.

10. Contact & Complaints

For privacy questions, data subject requests, or complaints, please contact:

Svante Green Data Protection Officer
Email: privacy@svante-green.com
Phone: +254 7XX XXX XXX
Postal: P.O. Box 12345, Nairobi, Kenya

If you believe we have not handled your request satisfactorily, you may escalate the matter to the Office of the Data Protection Commissioner (Kenya) or your local supervisory authority.